Terms and Conditions

Using this website

This site is operated by Loeffler International ("we," "us," or "TJ Loeffler"). For questions, email tj@tjloeffler.com or text (703) 582-9146.

The site, Unscripted, the Stall Scorecard, Welcome to Yourself, and other materials here are for general information. Reading them, taking the scorecard, downloading the e-book, subscribing, or booking a clarity call does not create a coaching relationship and is not personal advice. A coaching relationship starts only when we both agree in writing, including in Slack or by email, and the payment terms are set, unless we agree on another way.

We may change or remove content at any time. We may also update these terms. The "Last updated" date will change when we do. If you keep using the site after an update, you accept the new terms. For paying clients, a change that affects coaching will not override a written agreement already in place unless you agree.

All content on this site, including the writing, methods, videos, worksheets, the e-book, Unscripted, and the Stall Scorecard, is owned by Loeffler International. You may use it for your own personal, non-commercial use. You may not copy, scrape, sell, republish, or teach it as your own without our written permission. A short quoted passage with credit and a link is fine.

This site may link to other websites, including our email provider and our scheduling page. We are not responsible for those sites. Do not misuse this site, including by attempting to break into it, scrape it, or use it for anything illegal. We may refuse service.

The site and its content are provided as they are. To the fullest extent permitted by law, we make no warranties about the site, and we are not liable for any loss that comes only from your use of the public website. Our total liability to a visitor who has not paid us will not exceed $50.

Coaching services

Coaching is not therapy or professional advice

TJ Loeffler is a coach, not your therapist, counselor, doctor, lawyer, accountant, or financial or investment advisor. Coaching is not therapy, counseling, psychotherapy, medical care, legal advice, tax advice, or investment or financial advice.

Nothing on this site or in a coaching conversation is a recommendation to buy, sell, or hold any investment, to leave or take a job, or to make any legal, tax, medical, or financial decision. You are responsible for your own decisions, and for getting advice from a licensed professional where you need it.

Our coaching is faith-based. You are always free to say if a faith-based direction is not what you want in a given conversation.

No guarantee of results

We do not guarantee any specific result, including income, career change, business outcomes, relationships, well-being, or a particular next step. People arrive in different situations and do different work. Results vary.

Client stories and testimonials on this site are the real experiences of those individuals. They are not a promise, a typical result, or a guarantee of what you will experience.

Working together

If we work together, the format, schedule, and fee will be agreed in writing before you start, usually in Slack, unless we agree on another way. For these terms, "in writing" includes a Slack message or an email. If that agreement conflicts with these terms, the agreement controls.

You are responsible for showing up, doing the work, and the choices you make during and after coaching. We may end a coaching relationship if you do not pay, if you are abusive or disruptive, or if we reasonably believe the work is no longer a fit. You may end coaching by writing to us, including in Slack or by email. Ending the work does not, by itself, cancel fees already due or paid, except as your agreement says.

Payment is due as agreed when you enroll. Unless your enrollment or coaching agreement says otherwise, fees are non-refundable, because a seat and time are reserved for you.

Calls and recordings

We typically record clarity calls and coaching calls, usually on Zoom. A recording is part of the work. We use it to provide coaching and to keep records, and it is covered by the confidentiality and "Our materials" sections. We will let you know when a call is being recorded. You may decline, and we can still have the call without a recording.

Slack

If we work together, we may use Slack to communicate during the coaching relationship. Slack is for enrolled clients only. Visiting this site, subscribing, downloading the e-book, or booking a clarity call does not include Slack access.

Your Slack access is for you alone. Do not share an invite or add anyone else without our written permission. We may remove access when the coaching ends, or if it is misused.

What you share on Slack is part of coaching and is covered by the confidentiality section below. In a group program, other participants may see what is posted in a shared channel, and you agree to keep what they share confidential.

Slack is a third-party service with its own terms and privacy policy. We do not control Slack and are not responsible for outages or for how Slack handles data. Coaching agreements are typically written and agreed in Slack, unless we agree on another way. An agreement or formal notice in Slack counts as writing.

Kajabi

We may use Kajabi to deliver coaching programs, courses, and related materials, and to manage client accounts. If you have a Kajabi login, it is for you alone. Do not share it. We may end access when the coaching or program ends, or if it is misused.

Materials you access on Kajabi are covered by the "Our materials" section below. What you share in a Kajabi program space is part of coaching and is covered by the confidentiality section below.

Kajabi is a third-party service with its own terms and privacy policy. We do not control Kajabi and are not responsible for outages or for how Kajabi handles data. If you purchase through Kajabi, Kajabi and its payment partners process that payment.

AI tools

We may use AI tools, including Grok, to assist with coaching, writing, research, and running the practice. These are third-party services with their own terms and privacy policies. We do not control them, and we only share what is needed for that purpose. Using an AI tool does not replace our judgment, and it does not change that coaching is not therapy or professional advice.

If we use these tools in our work with you, what you share is still covered by the confidentiality section below. You may ask us not to use AI tools with your information.

Social media

We may use social media, including LinkedIn and Instagram, to share content and to communicate. Those platforms have their own terms and privacy policies. We do not control them.

If you message us privately there, that communication may be part of our work with you, and for coaching clients it is covered by the confidentiality section below. Public posts, comments, and profiles are public, and we cannot treat those as confidential.

Confidentiality

We treat what you share in coaching, including on Slack, in any Kajabi program space, in call recordings, and in private messages with us on social media, as confidential and do not share it with others, except with your permission, when required by law, if we reasonably believe someone is in danger of serious harm, or with service providers who assist our work, including AI tools such as Grok, and only as needed for that purpose. In a group program, you also agree to keep what other participants share confidential.

Our materials

Our methods, recordings, worksheets, the e-book Welcome to Yourself, Unscripted, the Stall Scorecard, and related materials are owned by Loeffler International. You receive a personal license to use them for your own life and work. You may not share, copy, sell, or teach them as your own.

If a dispute arises

To the fullest extent permitted by law, Loeffler International and TJ Loeffler are not liable for indirect, incidental, or consequential damages, or for lost profits, lost opportunities, or emotional distress, arising from the services or from your use of the site.

Our total liability to you for any claim related to coaching or the site will not exceed the amount you paid us for coaching in the twelve months before the claim, or $50 if you have not paid us. Some laws do not allow certain limitations. If those laws apply to you, some of the above may not apply, and you may have additional rights.

You agree to hold us harmless from claims that arise from your own decisions, your use of the site, or your breach of these terms, except to the extent a claim is caused by our willful misconduct.

These terms are the entire agreement between you and us about the site, unless we have a separate written coaching agreement with you, including one written and agreed in Slack or by email. If a court finds any part of these terms unenforceable, the rest still applies. If we do not enforce a part of these terms at one time, we can still enforce it later.

Privacy policy

This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. It applies to this website, Unscripted, the e-book, the Stall Scorecard, call booking, call recordings, Slack when we use it with enrolled clients, Kajabi when we use it for programs and accounts, payments, texts, AI tools we use to assist our work, social media including LinkedIn and Instagram, and our coaching practice.

This site and our coaching are for adults. We do not knowingly collect personal information from anyone under 18.

What we collect

• Name, email, phone number, and anything you choose to send us, including when you subscribe to Unscripted, request the e-book, take the Stall Scorecard, fill out a form, book a clarity call, email us, or text us.
• Your scorecard answers, so we can show you a result.
• Booking details, through our scheduling provider.
• If you are an enrolled client, messages and files you send on Slack.
• If you have a Kajabi account, your account information, program activity, and anything you submit or post there.
• Recordings of clarity calls and coaching calls, when a call is recorded, usually on Zoom.
• Payment and billing information when you pay us, processed by Stripe or QuickBooks. We do not store your full card number.
• If you follow, comment, or message us on social media, including LinkedIn and Instagram, the information you share there and the content of those messages.
• Technical information created when you visit, such as browser type, pages viewed, and standard server logs from our hosting provider.

How we use it

• To respond to you and to provide coaching and related services, including communication on Slack with enrolled clients, and program materials and accounts on Kajabi.
• To send Unscripted and other emails you requested, including the e-book.
• To show scorecard results and to improve the site and our services.
• To schedule and prepare for calls.
• To record calls, as described above, usually on Zoom, and to use those recordings in our work and records.
• To process payments and send invoices, including through Stripe and QuickBooks.
• To text you about coaching, calls, or something you asked us, if you have given us your phone number.
• To keep records of our work together, and to meet legal and accounting obligations.
• To assist our work with AI tools, including Grok.
• To communicate with you on social media, and to share content there.
• To protect the practice, including enforcing these terms.

We do not sell your personal information.

Who we share it with

We share information only with service providers who help us run the practice, and only as needed for that purpose:

• Kit, which we use to send email, including Unscripted and the e-book.
• Acuity Scheduling, which we use to book calls.
• Zoom, which we use for clarity calls, coaching calls, and recordings.
• Zapier, which we use to move information between our tools.
• Slack, which we use to communicate with enrolled clients only.
• Kajabi, which we use to deliver programs and materials and to manage client accounts. If you purchase through Kajabi, Kajabi and its payment partners also process that payment.
• Stripe, which we use to process payments.
• QuickBooks, which we use for invoicing and accounting.
• Netlify, which hosts this website and processes some form submissions, including the scorecard.
• Google Fonts, which this site uses to display type.
• Grok and other AI tools, which we use to assist with coaching, writing, research, and running the practice.
• Social media platforms, including LinkedIn and Instagram, when you interact with us there or when we use those platforms to communicate and share content.
• Professionals who advise us, such as an accountant, if needed, under confidentiality.

We may also use other service providers that help us run the practice, such as video, automation, and similar tools. We only share what is needed for that purpose. We may also disclose information if required by law, or to protect someone's safety. Those providers have their own privacy practices.

Cookies

The site and our providers may use cookies or similar tools that are needed to run forms, remember a session, or deliver email. We do not use a separate advertising pixel or a third-party advertising network. You can control cookies in your browser. If you block some cookies, parts of the site, such as forms, may not work.

Email and texts

If you subscribe or request the e-book, we will email you about that request and may send Unscripted and related notes from TJ. You can unsubscribe at any time using the link in those emails, or by writing to tj@tjloeffler.com.

If you give us your phone number, we may text you about coaching, calls, or something you asked us. You can ask us to stop at any time by replying, or by writing to tj@tjloeffler.com.

How long we keep it, and your choices

We keep personal information as long as we need it to provide the services, to keep appropriate coaching and business records, and to meet legal requirements. If you ask us to delete your information, we will do so except where we need to keep it for those reasons.

You may ask us for a copy of the personal information we have about you, to correct it, or to delete it, by emailing tj@tjloeffler.com. We will respond in a reasonable time. If you are in a place that gives you additional privacy rights, we will honor those rights as required by law.

We take reasonable steps to protect personal information. No website, email, or messaging system is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy. The current version will always be on this page, with a new "Last updated" date.

For privacy questions or requests, email tj@tjloeffler.com.